About
For eight years I sold high-ticket, multi-step purchases face to face. Alongside that, I started building the systems behind the sale.
That combination is the job: sit with a customer, find the real problem, and come back with something that works — a live demo on their own business, an architecture they can follow, and a plan to get it into production.
Today I run Blair Digital Studios, designing AI voice, CRM and automation systems for small practices, and I built VYBE, an AI passenger-experience product, end to end. I'm based in Phoenix, Arizona and open to remote or hybrid Solutions Engineer, Sales Engineer and AI Consultant roles.
How I work
1Discovery
Find the real problem behind the request.
Consultative questioning with owners and operators: where leads come from, where they stall, what the team already uses, what a win looks like.
2Requirements
Turn pain into something buildable.
Business goals mapped to functional requirements, integration needs, data ownership, and constraints, written down so everyone agrees on scope.
3Solution architecture
Design the connected system, not a feature.
Workflow diagrams and integration maps across CRM, voice, SMS, web, APIs and webhooks, with the tradeoffs named before anything is built.
4Demo / POC
Show it working on the customer's own business.
A live proof of concept built around the prospect's name, services and journey, so the conversation is about their system, not a slide.
5Technical validation
Prove it holds up.
Test calls, test forms, simulated pipeline runs, provider health checks and honest labels on anything that is sample data or not yet activated.
6Implementation
Carry the design into production.
Configuration, testing, launch, troubleshooting and post-launch tuning, coordinating technical and non-technical stakeholders.
7Enablement
Hand it over so it keeps working.
Training, documentation and clear ownership, so the practice or team runs the system without depending on the person who built it.
Experience
Principal Consultant — CRM, AI Automation & Technical Solutions
2020 – Present
Blair Digital Studios · Remote
- Lead customer discovery and requirements conversations, identify operational pain points, and map business goals to practical CRM, automation, web and AI-enabled solutions.
- Build and present proof-of-concept solutions using GoHighLevel, Twilio voice/SMS, AI voice workflows, REST APIs, webhooks, Supabase and modern web tools.
- Translate technical capabilities into customer-facing value through solution diagrams, scopes, proposals, implementation plans and clear explanations of integrations and tradeoffs.
- Own the handoff from solution design into configuration, testing, launch, training, troubleshooting and post-launch optimization.
Sales Representative
Sep 2017 – 2025
A Better Way Wholesale Autos · Naugatuck, CT
- Managed a high-volume, high-ticket pipeline from discovery through close, matching customer needs to vehicle and financing options.
- Delivered product presentations, handled objections, and coordinated finance, service and operations to remove barriers to purchase; consistently ranked among top performers.
Customer Success Specialist
Jan 2023 – Jan 2024
Family First Life · Manchester, CT (Remote)
- Onboarded and educated 15–20 new customers a month, translating complex product options into clear, needs-based recommendations.
- Owned renewal conversations and resolved concerns in a regulated environment through consistent follow-up and value-based communication.
Technical capabilities
Pre-sales & discovery
Consultative discovery · Needs analysis · Solution mapping · Technical demos · POCs · Objection handling · Value articulation · Proposal support
Solution design
Workflow architecture · Integration maps · Implementation planning · Technical documentation · Stakeholder communication · Presentations
Technical foundations
REST APIs · Webhooks · SQL · Python · HTML / CSS / JavaScript · Supabase · AWS fundamentals · Troubleshooting
Platforms
GoHighLevel · HubSpot · Salesforce · Twilio voice / SMS · ElevenLabs · Vercel · Jira · Git / GitHub
Education
- B.S. Cybersecurity & Information Assurance — Western Governors University (in progress)
- Software Engineering Training — TripleTen
- HubSpot Customer Success & Service Hub · Salesforce Trailhead · SQL fundamentals · AWS / cloud fundamentals